Direct help. Personal support.
Get direct assistance from our small Grand Rapids team before or after purchase. We can help you choose a model, answer assembly questions, adjust your pneumatic lift, or sort out an order.
Use the resources below, or contact us for personal help with your setup.
On this page
Find the help you need
Find instructions for your model, check a delivery, or read common questions. If you need help applying the guidance to your setup, talk with our team.
Download the illustrated instructions for your model before opening every package. Keep the original packaging after assembly. It is required for trial and warranty returns.
Use your tracking number to check the carrier’s latest scan. Separate boxes may arrive on different days.
Start with common questions about adjustment, equipment fit, delivery, assembly, and service.
Delivery, returns, and warranty
Review the 30-day trial, covered return shipping, refund timing, and five-year limited warranty before you need them. Photograph visible shipping damage and contact support within seven days of delivery.
Policies and preferences
Payment, order acceptance, ownership, and purchase conditions.
How personal information is collected, used, and protected.
Review or change optional cookie categories.
Talk directly with our team
We’re a small team in Grand Rapids, and we give each customer personal attention. Get direct help choosing a desk, assembling it, adjusting the lift, or sorting out an order.
Send your desk model, order number if applicable, and a clear description of what you need help with. We’ll respond as soon as possible.