The Basics
All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
The Process
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Kessebohmer Ergonomics – The Standing Desk
Attn: Returns
RMA # (we’ll give this to you)
3900 Linden Ave SE STE A
Grand Rapids, MI 49548, United States
Please note, you will be responsible for all return shipping charges beyond 30 days. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Defective or Damaged
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us.